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Red flags to watch out for when choosing an LMS partner

Blog posts | 08.09.2020


Shaping the future of learning

Selecting an LMS (Learning Management System) partner is no small decision. At the end of the day this is an investment in your organization’s long-term success, and that comes with a host of important factors to consider. Recently the Kineo Blog outlined a few key offerings a quality LMS partner will provide. These included areas like customer service, personalization, proven experience, and more. In today’s post, we’ll elaborate a bit further by exposing some common red flags that can come up when working with LMS partners. If your organization is looking to implement a new LMS solution soon, be sure to take note of these warning signs in the market.   

Paid upgrades and hidden charges 

One thing we cannot avoid is the simple fact that the world of L&D (learning and development) technology is always changing and evolving. While that is a good thing, constantly paying to be upgraded to the latest system can be a very frustrating experience for the buyer. As a Totara platinum partner, a Kineo LMS solution is always on the latest version of Totara at no additional cost to clients. Your learning technology capabilities should evolve with the times and that’s why it’s important that the latest Totara version is available without a paid upgrade.  

No long-term vision 

Unfortunately, it’s all too common for organizations to implement a new LMS solution without a forward-thinking mindset. It’s critical to choose an LMS partner with an exciting roadmap that challenges stakeholders to build on the organization’s long-term L&D goals. This could mean anything from suggesting new technologies or plugins to tracking more granular data. A quality LMS partner highlights all consideration areas and sets you up for the long haul. They also won’t end these discussions after the initial implementation. Kineo takes pride in building meaningful relationships and understanding unique learning goals so we can deliver a learning solution that evolves with you.  

Minimal customer support

When an organization launches a new LMS, certain user challenges will inevitably arise. This is not a major issue, unless your LMS partner isn’t offering consistent and quality customer support. Additionally, needs can change or expand and a dedicated support representative helps an organization navigate those challenges. Kineo offers leading customer support for our LMS solutions. This also includes access to online help and exclusive webinars as needed. Make sure any LMS partner you work with can offer these support mechanisms before and after you launch your solution.  

No personalization features

No two organizations are the same. However, some LMS solution providers go to market with a one-size-fits-all approach. This is a red flag because it’s an approach that ignores the unique needs of your business and learning goals. Kineo offers a large number of unique plugins that help leadership build out and grow specific L&D initiatives. We’re also a learning company first. That gives us a unique perspective on building out an LMS that puts a premium on custom content. Even if we’re not creating learning content for you, we know how to optimise your content with in an LMS.

Learn more

Hopefully these areas give you and your team a better idea of how to shop around when selecting and LMS solution partner. Kineo has a proven record and an extensive client portfolio that’s given us perspective and a strong sense how to do things the right way.

Selecting a partner to launch your LMS can be daunting, but we’re here to help if you need consultation. Reach out to us here for more information about our solutions and to set up a demo. We’re always happy to talk about your learning goals and tailor a solution that works best for your business.


Shaping the future of learning

Kineo helps the world’s leading businesses improve performance through learning and technology. We’re proud of our reputation for being flexible and innovative, and of our award-winning work with clients across the world.

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