Resilience: the top desired workplace learning skill

Blog posts | 12.07.2021

Sally Tutill

Nurture Marketing Specialist at Kineo AU

Resilience is the psychological strength that gives us the ability to cope with stress, exhaustion and hardship. It can provide a shield like a superhero suit for when life becomes overwhelming. 

Some people seem to apply it with ease to see them through a crisis without falling apart. Others have more sensitive stress responses such as feeling tired, developing ongoing feelings of extreme fatigue, raised blood pressure and even immune system health problems if the pressure is left undealt with. 

The impact of mass change 

Global pandemic disruptions with COVID-19 across the last 18 months have created huge levels of future uncertainty. COVID-19 lockdowns have led to chronic feelings of isolation, loneliness and burnout. Hybrid working and flexible working will have further played on our confidence levels, bringing resilience into question. 

The workforce is now thriving with adaptable new working ways, there is a hubbub of activity that far surpasses the pace of ‘pre-COVID’. Across the board, we see a lack of focus, with more revenue focused momentum and organisational level financial performance pressures. Worker efficiencies are questioned at the C-Suite and waves of redundancies have and continue to be made. 

Advances in digital technology pivoted us into a state of online bliss, and yet with an overload of information to consume; online paralysis is common. It comes as no shock all of us are biting our nails to the quick with raised heart rates. 

Decision fatigue and how to cope with heightened stress

In ‘Future Shock’, futurist Alvin Toffler described decision stress; an increasing challenge in today’s world (as predicted in 1970 when the book was first published). 

“For unless we can extensively programme our behaviour, we waste tremendous amounts of information processing capacity on trivia. This is why we [must] form habits.” 

Toffler distinguishes our differences in the ability to cope with many competing tasks. 

“It is true that some people can tolerate more novelty than others. The optimum mix is different for each of us. Yet the number and type of decisions demanded of us are not under our autonomous control. It is society that basically determines the mix of decisions we must make and the pace at which we must make them”. 

We are all individuals with differing coping mechanisms. Resilience is a skill that can be taught and mastered. Everyone will benefit from tools that can help us to manage tricky situations better. 

Workplace resilience is a must 

For workers, workplace resilience supports mental wellbeing and optimises focus and performance. Developing skills in the workplace to cope and handle challenging situations with a cool and level head will ensure individuals can bounce back and this is essential for our future of work. 

The 2021 LinkedIn Workplace Learning Report details that resilience is one of the top two required skills of 2021 (the other is digital fluency). 

A resilient mindset needs a nurturing workplace environment with relevant training, and the space to develop. In Promoting Resilience Rosenberg dialogue 2021, the presentation highlights that: 

“Workplace resilience interventions positively impact the workforce community across each person’s mind, physical self and the surrounding environment to build a ‘forever learning’ growth mindset.” 

Build and manage resilience checklist 

These are great tips for employers and workers alike to maintain a healthy check on the stress resilience dial:

  1. Make quality connections
  2. Avoid seeing crises as impossible to overcome
  3. Accept that change is a fact of life 
  4. Focus on values and goals 
  5. Be decisive 
  6. Self improvement is essential 
  7. Embrace positive qualities 
  8. Keep things in perspective 
  9. Maintain a positive outlook 
  10. Self care matters. 

The role of training for better resilience 

60% of employees surveyed in the Workplace Learning Report believe that training makes them adaptable to change. Ultimately resilience improves workplace engagement and mental and physical ‘presenteeism’. 

Kineo has a few practical resilience building courses for the workplace; 

  • Stress Less at Work tackles how to handle stress in the workplace. The elearning covers emotional resilience, self-talk, perspective and relaxation/meditation methods, and further support options as part of the broader course around stress. 
  • Mental Health in the Workplace is designed to provide training for managers and supervisors in Australian organisations. The course raises awareness about the effects of mental health in the workplace. It provides pathways to improvement that learners can apply in their own workplace. 
  • Positive Workplace Culture is suitable for all workplace learners and provides an awareness of what a positive workplace culture is and how to proactively identify and reduce risks that negatively impact workplace culture.

Resilience needs to be worked at

When mastering with self discipline we can all live a life of purpose, with good habits and to achieve uppermost goals. This is the superpower of focus in a world of distractions — allowing us to overcome excuses, bad habits, low motivation, and self-doubt. Mastering resilience to live by design rather than by default, is the ultimate goal. We recommend Mindful Self-Discipline: Living with Purpose and Achieving Your Goals in a World of Distractions 

For other courses centred on priority workplace needs and compliance, visit our courses page. Peruse the many titles Kineo has to offer with learning content from subject matter experts and endorsed by industry leaders. Create positive behaviours for the safety and wellbeing of your people, your greatest asset.  


Sally Tutill

Nurture Marketing Specialist at Kineo AU

Since the year immemorial Sally has exercised an avid passion for creativity with words, images and Pilates.  She is most content in the workplace when crafting enticing messages that inspire and engage.

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