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How effective training can help aged care providers comply with the Aged Care Quality Standards

Blog posts | 14.07.2021

Simon Sentance

Kineo Courses, Product Owner at Kineo AU

Aged care workers face significant responsibilities when taking care of their clients. They must provide dignity and autonomy, as well as protect the physical wellbeing of clients. With many varied tasks to complete throughout the day, aged care workers carry a huge responsibility to deliver a high standard of care that meets requirements of the Aged Care Quality Standards. 

The Quality Standards provide a framework to guide aged care providers in how they deliver care. Real-world outcomes are just as important as accreditation and proof of compliance. No aged care provider is simply looking to tick a box; genuine and continuous improvement is the goal. 

Online training can play a key role in preparing aged care workers for their responsibilities under the Aged Care Quality Standards. Providing easy-to-access, effective, and targeted training online helps aged care workers do their part more effectively, leading to better outcomes for clients and providers alike. 

Real-world improvements through online training 

Conducting training online with a recognised and reputable provider such as Kineo provides four key benefits: 

  1. Courses are bite-sized and easily digestible, making it easier for participants to engage and learn without becoming fatigued as they might with a full-day or even half-day course.
  2. The content is developed by recognised experts, delivering information and knowledge that is readily applicable to the learner’s daily work. 
  3. Credit is given to learners for knowledge they already possess, so they don’t have to waste time re-learning topics and can, instead, focus on new information. 
  4. Courses are broken down into specific areas, letting learners focus on the topics most relevant to them. This also helps them add to their knowledge base methodically over time. 

This type of training delivers real-world improvements that are easily measurable. For example, when learners complete a course on manual tasks or infection prevention, they are likely to immediately change their behaviour at work to lift patients more safely or wash their hands more regularly. 

By not bombarding learners with masses of complex information, it becomes easier for them to build new habits based on the courses they’ve completed. Once those habits are ingrained, the learner can then embark on subsequent courses to create an ongoing pattern of improvement. 

It’s important to choose courses that provide real-world examples and practical learning for aged care workers. This helps them understand how to apply the information in their daily tasks rather than confusing them with theoretical or hypothetical information. 

Meeting the Aged Care Quality Standards

While all training adds value, mapping workers’ training programs to the Aged Care Quality Standards can be a useful way to ensure your organisation is complying with the standards. 

It can be challenging to determine which courses address specific aspects of the Quality Standards without spending time and resources cross-checking them. While some courses will obviously align with the standards, others may not have a clear correlation. 

To address this, Kineo offers an introductory course on the Aged Care Quality Standards, as well as a course specifically focused on each of the eight separate standards. In addition, Kineo provides courses that align with at least one or more of the standards, although this may not be obvious based on the course name. Therefore, we’ve created a matrix that clearly shows how each course maps to the Quality Standards. 

With the matrix, you can create a training roadmap for your aged care employees, upskilling them where necessary to meet the standards and demonstrate your compliance. As well as courses that are explicitly about the standards, Kineo offers courses on: 

  •  bullying and harassment 
  • competition and consumer law 
  • duty of care and equal employment opportunity 
  • risk identification and mitigation including injury prevention and management, fire safety and handling hazardous substances 
  • fraud and corruption awareness and prevention 
  • identifying, reporting, and responding to the abuse of older people in care 
  • incontinence care 
  • infection control 
  • cybersecurity 
  • manual handling 
  • and many more. 

 All of these courses map back to the Aged Care Quality Standards and contribute to your organisation’s portfolio of evidence regarding compliance. Most of these courses are endorsed by the Australian Healthcare and Hospitals Association (AHHA), and all have been developed in partnership with recognised industry experts. 

To learn more or to find a course that’s right for your business, visit www.kineocourses.com.au 

Simon Sentance

Kineo Courses, Product Owner at Kineo AU


Simon looks after the Kineo Courses product offering in APAC. Simon and his Adelaide-based team are taking a big step beyond the cookie cutter approach of many off-the-shelf eLearning products available today. Their goal is to develop workplace online training designed to drive behavioural change and deliver measurable impact for your business.

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