Treating Customers Fairly
Regulation of the financial industry continues to be a hot topic, so there’s never been a better time to ensure your staff are up to speed on Treating Customers Fairly (TCF).
This module provides essential information for staff who are new to TCF, and is an ideal reference for those who need to refresh their understanding.
Kineo’s Treating Customers Fairly Essentials takes a practical, real-world approach to explaining what TCF means for a financial business, and offers clear guidelines to ensure you stay TCF compliant.
The 40 minute module looks at:
- The role of the Financial Services Authority in enforcing TCF
- The 6 Consumer Outcomes and how they impact on day-to-day business
- How TCF is central to maintaining trust and consumer confidence
- The penalties that can be incurred for TCF failings