Hosting & Support

All websites and web applications (such as Totara and Moodle LMS) require monitoring and regular maintenance to ensure they remain stable, secure and responsive.

In recognition of this, Kineo offers a variety of Hosting, Maintenance and Administrator Support plans to suit your specific needs, each governed by a pre-agreed Service Level Agreement (SLA).

Whether you're running a small proof-of-concept pilot, or a fully fledged enterprise system, you can rest assured that all server and site maintenance is being proactively managed.

In addition to this, with our Named Site Administrator (NSA) support service, any site management queries you have will be answered promptly by our expert in-house team.

Kineo Hosting

Kineo partners internationally with Rackspace, to design, build and deploy three specific types of hosting environment:

Tier 1: High Availability dedicated solutions (enterprise grade, for large business-critical sites)

Tier 2: Single, dedicated server solutions

Tier 3: Cloud infrastructure (virtual server instances – secure, scalable, cost-effective)

With data centres around the globe, we have the experience and facilities to meet any hosting requirement you may have.

Kineo Maintenance and Support

We understand that the maintenance and administration of a growing Learning Management System can be a daunting and time consuming task. That's why our dedicated support team are in place, with the aim to make heroes of you, our valued clients, within your respective organisations.

Our support plans span multiple service levels, providing peace-of-mind through a combination of 24x7 uptime monitoring, security release updates, bug fixes and Named Site Administrator help and advice.

All issues are serviced through our online Support Portal, a web-based ‘ticketing system’, ensuring issue reporting can be centrally monitored, from initial notification through to final resolution.

Interested in learning more? Please contact us for details of how we can help host and support your LMS.